Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

Order Processing

Most orders are processed within 1–5 business days. During sales, holidays, or periods of high order volume, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Business days are Monday through Friday and exclude weekends and public holidays.

United States Shipping

All domestic orders are shipped using USPS Ground Advantage unless another shipping method is selected during checkout.

Estimated delivery times begin once your order has been shipped—not from the date your order was placed.

Please note:

  • Delivery times are estimates only and are not guaranteed.
  • Weather, holidays, carrier delays, and other circumstances outside of our control may affect transit times.

International Shipping

We currently ship to:

  • Canada
  • United Kingdom
  • Australia
  • New Zealand

International shipping rates are calculated at checkout based on destination, package weight, and shipping method.

Customs, Duties & Import Taxes

International customers are solely responsible for all customs fees, import duties, VAT/GST, brokerage fees, taxes, and any other charges imposed by their country's customs authority.

The shipping charge paid during checkout covers transportation and logistics only.

It does not include:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Government processing fees
  • Any additional import-related charges

These fees are determined by your local customs authority and are outside of our control.

If you refuse to pay customs charges and your package is returned, refused, abandoned, or destroyed by customs, shipping charges are non-refundable, and any refund issued will be subject to all return shipping costs, carrier fees, and customs charges incurred.

Lost, Delayed, or Damaged Shipments

Once an order has been accepted and scanned by the shipping carrier, responsibility for transportation lies with the carrier.

Domestic Shipments (USA)

If your USPS shipment is delayed, lost, or damaged, we recommend contacting USPS directly using your tracking number.

International Shipments

International shipments are transported by third-party carriers such as FedEx, DHL, UPS, postal services, or other logistics providers.

If your shipment is lost, delayed, or damaged while in transit, the customer is responsible for filing any claims directly with the shipping carrier.

This includes claims for:

  • Lost packages
  • Damaged shipments
  • Delayed deliveries
  • Compensation for merchandise
  • Shipping costs
  • Insurance claims (if applicable)

We will gladly provide any shipping documentation reasonably required to assist with your claim.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered and the package has already shipped, we are unable to reroute or guarantee recovery of the shipment.

Orders returned due to an incorrect or undeliverable address may be reshipped at the customer's expense.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update after the carrier has scanned your package.

Delivery Delays

We are not responsible for shipping delays caused by:

  • Weather events
  • Customs inspections
  • Carrier operational delays
  • Natural disasters
  • Labor strikes
  • Peak holiday shipping periods
  • Government actions
  • Any events outside of our reasonable control

Estimated delivery dates are not guaranteed.

Shipping Insurance

Unless shipping insurance is purchased or explicitly included with your order, shipments are transported at the customer's risk once accepted by the carrier.

Questions

If you have questions regarding your shipment before it leaves our facility, please contact our customer support team and we'll be happy to assist.

By placing an order through our website, you acknowledge that you have read and agree to this Shipping Policy, including the responsibility for customs charges, carrier claims, and shipping-related risks after the shipment has been accepted by the carrier.